Travel Safety

Your Safety is our #1 Priority!

The Cuban Government has introduced additional cleaning and reporting requirements for tourism, hospitality and transport operators. Things like temperature checks upon boarding buses, wearing safe masks in public and using hand sanitisers when entering public places are an everyday occurrence to name a few things. As such we are introducing processes and guidelines to our travellers as well as our suppliers we are working with to ensure that the government health and safety guidelines are met to keep our travellers safe.

As a responsible traveler we also ask you to check your government’s travel advisory and the World Health Organization website for the most up to date information about requirements to travel to and for your stay in Cuba as well as for any travel restrictions that may be in place from your location.

Frequently Asked Questions

What if I want a single room?

Our trips are based on twin share accommodation, however if you let us know prior to your travel that you do not wish to share, we can arrange single rooms at an additional cost. Single room can be arranged in most areas that we are visiting.

Is there hand sanatiser available on the trip?

Hand sanatiser was the first thing that went out of stock in Cuba. It is a government requirement for public venues to provide hand sanitiser, such as places like your accommodation, transport and restaurants. However, it is something that is hard to source in Cuba, for peace of mind we recommend bringing your own personal supply.

Will I have to wear a mask on my trip?

Currently, there are hefty fines if you do not wear face masks in public spaces whilst in Cuba, as such we recommend the use of masks. We will not be providing masks, we request that you bring your own mask with you.

You may also wish to check with your airline as some require the use of masks on their flights.

What happens if I am diagnosed with COVID-19 whilst in Cuba?

We recommend that you check that your travel insurance covers COVID-19. Should you be diagnosed with it whilst on your trip, you will be taken into isolation/medical care as required by the health authorities. Protocol regarding care, cleaning, disinfecting and requirement of other group members will be followed as provided by the authorities,. Should you be unable to continue your tour with us, we will offer a credit for the unused days of your trip.

Please note that while we will assist to ensure that you get all the help and support you require, all expenses for testing, treatment or self-isolation will need to be covered by you, which is why it is important that you check that your insurance policy have COVID Coverage.

Do I need COVID-19 insurance for my trip?

It is recommended that you obtain a policy that covers COVID-19 and that provides enough coverage for medical care and repatriation. Please check with your insurance provider as to the coverage they provide prior to purchase.

Can I get a refund if I am unwell prior to my trip and unable to travel?

If you are unwell prior to travelling, please stay at home and contact us to make alternative arrangements. Please refer to our Booking Conditions for more details on our refund policy.

What are your COVID-19 safety measures?

Currently Cuban authorities do not differentiate between vaccinated or non-vaccinated arrivals. All arrivals are required to produce a negative PCR test result (not older than 72 hours) upon arrival, complete a PCR test at the airport, isolate in an isolation centre for 48 hours till results are received, then complete a second PCR test and await its results. Only upon the secon negative test result receipt are you able to leave your quarantine area.

We aren’t currently running tours, due to the lockdowns and travel restrictions within the island. However once we resume travel we will follow relevant health and safety criteria to ensure safety of all clients and will also request that you complete a COVID-19 self-assessment form, report any symptoms as they arise and will assist you in obtaining medical assistance.

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